1. INTRODUCTION

This Privacy Policy explains how AFMC Life (“we,” “us,” or “our”) collects, uses, and protects your personal information when you opt in to receive marketing communications through SMS text messages and email communications. This policy applies to information collected both through our online forms and in-office documentation.

2. INFORMATION WE COLLECT

2.1. Personal Information:

• Full name
• Email address
• Mobile phone number
• Preferred communication methods
• Treatment interests
• Appointment history
• Birthday

2.2. Communication Preferences:

• Opt-in preferences for email communications
• Opt-in preferences for SMS notifications
• Preferred frequency of communications
• Topic preferences

3. HOW WE COLLECT INFORMATION

3.1. Direct Collection:

• In-office registration forms
• Treatment consultation forms
• Website contact forms
• Online booking systems
• Customer feedback forms

3.2. Indirect Collection:

• Website usage data
• Email engagement metrics
• SMS response rates
• Communication preference updates

4. USE OF COLLECTED INFORMATION

4.1. Marketing Communications:

• Special offers and promotions
• New treatment announcements
• Educational content
• Event invitations
• Birthday specials
• Appointment reminders
• Follow-up care instructions

4.2. Service Improvement:

• Customizing content based on interests
• Improving communication effectiveness
• Analyzing engagement patterns
• Enhancing customer experience

5. CONSENT AND OPT-IN

5.1. Express Consent:

• Written consent required for SMS marketing
• Explicit opt-in required for email marketing

5.2. Opt-in Methods:

• Physical forms in office
• Online form submission
• Appointment Booking
• Verbal consent with written documentation

6. OPT-OUT RIGHTS

6.1. You may opt-out of marketing communications at any time by:

• Replying “STOP” to any SMS message
• Clicking the “unsubscribe” link in emails
• Contacting our office directly

6.2. After opt-out:

• Confirmation of opt-out will be sent
• Processing may take up to 10 business days
• Essential service communications may continue

7. MESSAGE FREQUENCY AND CHARGING

7.1. Message Frequency:

• Maximum 10-20 marketing messages per month
• Additional appointment reminders as needed
• Special event announcements as applicable

7.2. Charges:

• Standard message and data rates may apply
• Charges are determined by your wireless carrier
• AFMC Life does not charge for messages

8. DATA SECURITY

8.1. Protection Measures:

• Encryption of personal information
• Secure storage systems
• Limited staff access
• Regular security audits

8.2. Data Retention:

• Information kept only as long as necessary
• Secure disposal of outdated records

9. SHARING OF INFORMATION

9.1. We may share your information with:

• Service providers for message delivery
• Marketing platform providers
• Analytics services

9.2. We will not sell or rent your information to third parties.

10. COMPLIANCE

10.1. Regulatory Compliance:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• HIPAA requirements
• California Consumer Privacy Act (CCPA)

10.2. Industry Standards:

• Healthcare marketing best practices
• Digital communication guidelines
• Data protection standards

11. CHANGES TO THIS POLICY

11.1. We reserve the right to modify this policy at any time.

11.2. Changes will be communicated through:

• Email notification
• Website updates
• In-office notices

12. CONTACT US

For questions about our marketing privacy policy or to update your preferences, please contact us at:

AFMC Life

1370 Valley Vista Dr Ste 278 Diamond Bar, CA 91765

Phone: 949-686-6969

Email: info@afmclife.com

13. ACKNOWLEDGMENT

By providing your contact information and opting in to our marketing communications, you acknowledge that you have read, understood, and agree to this Marketing Communications Privacy Policy.